As AI agents take autonomous action across the customer journey, CCOs must shift from managing tasks to governing outcomes, trust and strategy. Chief customer officers face a unique challenge in 2026.

Agentic AI is transforming the B2B sales process. But it is far more than just a tool to support individual sales reps as Sameer Pakanaty, Managing Partner and CEO, Oraczen, explains. In an era of ...

New Kyndryl Consult organizational change management services harness Kyndryl Agentic AI Framework to help enterprises ready their workforces and redefine how work is done Kyndryl introduces ...

Today, Observe.AI announced a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to help enterprises deploy AI Agents for CX across customer service operations at scale.

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. As companies rush to deploy AI across customer service, many are optimizing for speed, ...

The word "uncertainty" sums up the current business climate. Everyone in the C-suite is feeling jittery. The tariff situation is ever-changing, interest rates are questionable and companies are ...

Enterprise customer experience platform provider Netomi Inc. today announced it has raised $110 million in new funding to expand its agentic artificial intelligence platform and accelerate deployment ...

PwC US today announced the launch of agentic contact and service solutions, developed with OpenAI, to help organizations reimagine customer engagement and service through its agentic front office ...

How AI agents are revolutionizing payments and ushering in the era of agentic commerce.

Transaction and click data show what happened, not the reasoning behind it. Here's the fix CX teams are missing.

Kyndryl has announced the launch of Agentic Service Management, a solution built to support enterprises transitioning from conventional service operations to autonomous, AI-powered workflows.