Public sector organizations in emerging economies could improve their performance and resilience by taking a more systematic ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

As today’s marketplace becomes increasingly complex and competitive, businesses are continually seeking strategies to maintain a competitive edge. One such strategy is the adoption of knowledge ...

The original version of this story was published on Legalweek If law firms want to see significant returns on their knowledge management (KM) system they need to view it as essential to their business ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

An organization that implements an effective knowledge management (KM) program should see a substantial payoff: Reducing duplicated work increases productivity; leveraging past experience improves ...

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Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Word to the wise: Knowledge management software may offer more than you think it does, especially when companies are trying to do more with less. As we become more of a Web culture, customers are ...