From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. Visual IVR blends voice-only IVR technology with a visual user interface ...

ATLANTA, GA--(Marketwired - October 05, 2016) - Jacada Ltd. (JCDAF), announces that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, ...

ATLANTA, GA--(Marketwired - June 28, 2016) - Jacada Ltd. (JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their ...

Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to speak to an agent. But thanks to the emergence of visual ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers. Interactive Voice Response (IVR) systems are like digital receptionists—they help ...

ATLANTA--(BUSINESS WIRE)--Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that a ...