TMCnet

Beyond the Scorecard: Measuring the Impact of Agent Training

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...
Purdue University

Study confirms corporate investment in call centers

WEST LAFAYETTE, Ind. -- Business call center budgets are growing by 12 percent per year, salaries are on the rise, and employee turnover is down, according to a Purdue University study. The 1998 Call ...
CNN

Pew survey finds 911 call centers lack proper training to deal with behavioral health crises

A Pew survey of 911 call centers around the US released Tuesday found few have staff with behavioral health crisis training, and most have only limited options in how they respond to crisis calls. The ...
Hosted on MSN

AI Call Centers: Best Use Cases and Insights from Simply Contact

India, Jan. 16 -- The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart transformation. AI tech now equips call centers with tools ...
WDAF-TV

Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and Courses

ATLANTA, GEORGIA, UNITED STATES, February 20, 2024 /EINPresswire.com/ -- Hello Virtual LLC Empowers Work-From-Home Parents with Virtual Call Center Opportunities and ...