Contact centers and communication systems are evolving, and organizations must adapt to meet the needs of employees and citizens alike. An on-premises contact center leaves organizations relying on ...

Genesys today announced what it describes as the first native, true, multicloud architecture for contact center, following the introduction of the Genesys Multicloud Solutions concept to No Jitter ...

As part of an analyst briefing Avaya held in conjunction with last week’s major announcement about a strategic UCaaS partnership with RingCentral, Avaya CEO Jim Chirico presented a slide (see below) ...

Westcon’s latestUK Master Agent agreement for Avaya OneCloud CCaaS will now cover European countries following a successful UK pilot. The renewed partnership with Avaya will see Westcon become the ...

The contact center-as-a-service (CCaaS) segment continues to thrive, executing strongly and adapting despite the contact center market’s changing dynamics, the rapid adoption of artificial ...

The company's native, flexible product portfolio presents a full set of integration capabilities to empower clients to offer consistent customer experiences LONDON, Sept. 17, 2020 /CNW/ -- Based on ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Strong Performer in ...

Contact-centre-as-a-service (CCaaS) subscriptions will leap from $7.5bn at the end of 2023 to generate over $18bn in revenue by 2028, driven by growing support for inbound communication channels, such ...

Whether your organization already has a CCaaS system or plans to adopt one in the future, it’s important to keep security top of mind. In today’s increasingly remote world, a cyberattack is a matter ...

CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...