Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

WhatsApp plans to charge developers of AI chatbots per message.

Silverback AI Chatbot has announced the introduction of a new feature, “AI Agents,” which represents a further evolution of its technology designed to support business operations, customer ...

ChatGPT is an all-purpose chatbot, but its creator now lets you create special-purpose variations. Also, the upgraded GPT-4 Turbo model arrives. Stephen Shankland worked at CNET from 1998 to 2024 and ...

Apple plans to turn Siri into a chatbot that will rival Anthropic's Claude, Google's Gemini, and OpenAI's ChatGPT, reports ...

Apple is preparing to replace Siri with a generative AI chatbot across iPhones, iPads, and Macs later this year, according to ...