TROY, Mich.: 19 Aug. 2025 — Amid rising premiums, customers of small commercial insurance agencies are more likely than they have been in years to defect to another insurer. According to the J.D.
TROY, Mich.: 20 Aug. 2024 — Even in an environment of rising rates in which 36% of small business owners have experienced premium increases during the past year, overall customer satisfaction, loyalty ...
In most agencies, 80% of revenue is generated by only 20% of their accounts, meaning that 80% of an agency's customer base is ...
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