Customer service in the technology sector has evolved from mere troubleshooting to a multifaceted role that involves empathy, data analytics, cross-departmental collaboration and a strong alignment ...

Best-in-class companies increased customer satisfaction by 26 percent and customer retention by 26 percent in 12 months, as reported by Aberdeen Research in a recent study titled Customer Feedback ...

NEWARK, Calif., March 20, 2023 (GLOBE NEWSWIRE) -- Concentrix Corporation (CNXC) (NASDAQ: CNXC), a leading global provider of customer experience (CX) solutions and technology, announced today it has ...

The value of metrics in measuring Customer Experience Management (CEM) programs is vital to your company’s success, according to a new study by the Aberdeen Group – titled “Customer Experience ...

Never before has the voice of the customer been so loud. And never before have companies been so keen to not only pay close attention to the wants, likes, experiences, preferences, opinions, ...

In the report, Forrester stated that Verint “continues to provide CFM and VoC services to a large volume of customers across the globe, with a focus on unifying data across the enterprise and creating ...

RESTON, Va.--(BUSINESS WIRE)--Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced it has been named a Leader in the ...

Effective leaders establish a comprehensive business plan and define strategic objectives to manage their operations. By measuring and analyzing customer satisfaction, you can ensure that any ...

As consumers continue to be solicited like never before on expressing their opinion, customer satisfaction feedback is coming back in droves. OAP integrates with CFI Group's Customer Feedback Insights ...

Salesforce is rolling out a new integrated toolset that aims to help companies gather real-time feedback on the needs and expectations of customers. Powered by Einstein Analytics, Salesforce said the ...

Consumers are no longer influenced only by product features or pricing—they're increasingly swayed by the overall experience a brand provides, whether it's through customer service, product usability ...

Schlumberger Ltd.SLB0.34%increase; green up pointing triangle posted the biggest increase in scores for customer satisfaction among the latest Management Top 250 companies, followed closely by ...