BOSTON--(BUSINESS WIRE)--Cogito, the leader in real-time AI coaching and guidance for the enterprise, today announced survey results that reveal insights into how consumers prefer to interact with ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on the evolving challenges ...

The past two years have seen a massive surge in artificial intelligence, especially generative AI and the large language models (LLMs) that fuel it, leaving companies and customer experience leaders ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

And if you're a business and customer satisfaction is your main goal, it's really critical to think about not just one point of an interaction you have with a customer, but really before, during, and ...

Natural Language Understanding (NLU) and Natural Language Processing (NLP) are pioneering the use of artificial intelligence (AI) in transforming business-audience communication. These advanced AI ...

Introduction Digital transformation is no longer just a buzzword—it is a necessity for businesses and organizations that want ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. These statistics tell the story of the growing importance of advanced technologies like ...

The automotive industry is witnessing a transformative shift in how technology and artificial intelligence are being integrated into auto sales and remarketing strategies. New advancements are ...

As markets get more crowded and competition rises, businesses need to take extra measures to set themselves apart. Technology has made it easy to achieve this by making every customer interaction ...

In today’s digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions. While technologies like Business-to-Consumer (B2C) and Business-to-Business (B2B) ...