We live on tick and that’s OK. People want to buy a car, house or go to university right now. No one wants to wait years until the required amount accumulates. So, people take out loans to enjoy life ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric ...

First it was "multi-channel." Then, the "omnichannel." But retail supply chains hoping to succeed today need to adopt the concept of the "customer channel," says Randy Evins, industry adviser for food ...

Brands need to invest in customer service across all consumer touchpoints in Singapore as more consumers want their problems solved through new media such as social, live chat and messaging, according ...

Looking for a full-funnel strategy to generate more B2B leads? You’ll need to target your ideal customer with precision, maintaining a consistent multi-channel messaging strategy from the top of the ...

Customer experience is no longer something a company solely provides after a transaction. These days, it transcends the entire sales process and can distinguish a business from its competitors—or set ...