J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

While artificial intelligence and automated systems are becoming increasingly sophisticated across industries, in luxury automotive, the human element remains irreplaceable. I recently witnessed a ...

The 2024 Automotive Experience Leaders Report, derived from over 1.1 million Google reviews and including data from 17,000 new car dealers, offers invaluable insights into customer satisfaction across ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

Smaller auto dealership software vendors have historically put more of a premium on dealer satisfaction. And as the giants in the sector try to prevent defections to a growing array of alternatives, ...

CDK Global arrived in Las Vegas with a plan to improve the service it offers to its dealership customers. The Hoffman Estates, Ill., dealership management system giant is launching a new pricing and ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...