It is no longer a secret that outstanding customer service has become an imperative for superior business performance and brand equity, if not for the very survival of most companies. Industry surveys ...

If you ask many corporate executives today, what is their most valuable asset; many of them would say their employees… but what about their customers? What about those people who patronize the ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

An exceptional customer experience. Employ respect and great attitude. Ethical business principles. A definition of customer service today? Topics in a business school class? Subjects covered in your ...

Every day across our installations, members of Team IMCOM are working hard to provide world-class customer service and make it a great day to be a Soldier, Family member or Army Civilian. A prime ...

Just as important as it is for leadership to create and define the customer service initiative and culture, they must also defend it. This means that if an employee, a group of employees, or maybe ...

As holiday shopping season gets underway, many businesses are stepping up their focus on customer service. They spend millions of dollars developing customer-service practices that include employee ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...