JACKSONVILLE, Fla.--(BUSINESS WIRE)--Availity, the nation’s largest real-time health information network, today announced the creation of a new Customer Success organization, designed to ensure that ...

BETHLEHEM, Pa.--(BUSINESS WIRE)--Orbweaver is pleased to welcome Johnathan Parker as Vice President of Customer Success, further strengthening its leadership team. Strengthening Customer Engagement ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

DENVER , April 24, 2025 /PRNewswire/ -- Vertafore ®, the leader in modern insurance technology, has been honored with a 2025 Excellence in Customer Service Award by the Business Intelligence Group.

SAN FRANCISCO, CALIFORNIA, USA, October 18, 2023 /EINPresswire.com/ -- Gainsight, the world’s leading Customer Success platform, today announced the results of a ...

Today's business environment can be characterized as fast-moving and customer-driven. Buyers have a wide range of options at their fingertips, and alternatives are mere clicks away. Successful ...

DJ Paoni is the CEO of Certinia, which empowers leading technology and services organizations to deliver customer value with certainty. Evolving customer expectations are redefining the very concept ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

Customer retention has never been more important to an organization’s bottom line, but achieving it means doubling down on the connection between employees and customers. Here’s why it works, and how ...

Customer Success (CS) has rapidly evolved as a discipline over the past ten years to become a central plank of services businesses, from SaaS vendors to professional services firms. Where customer ...

The Calix Success team has helped customers realize an average 45 percent Net Promoter Score increase by helping them evolve from a strategy focused more on experience than speed Launched in 2018, ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...