In my last article, I discussed why a dedicated Customer Success (CS) department is essential for B2B service organizations, especially those in technology and SaaS. We covered the strategic role of ...

JACKSONVILLE, Fla.--(BUSINESS WIRE)--Availity, the nation’s largest real-time health information network, today announced the creation of a new Customer Success organization, designed to ensure that ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

Across service companies worldwide, functions like Sales, Professional Services, and Technical Support are converging on a common goal: Customer Success (CS). Increasingly, CS is recognized not only ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Today at Calix ConneXions, Calix, Inc. (NYSE: CALX) announced advancements to its industry-leading customer success organization, Calix Success (Success). Expanded ...

Dom Nicastro: Hey everybody. Dom Nicastro here, welcome to another edition of CMSWire TV. Beyond the Call. I am the editor-in-chief of CMSWire, and I’m joined by—let’s get this out of the way—Melissa, ...

I recently led several executive panels at the Customer Experience West Summit where we discussed how growing customer value has become a digital and data-driven team sport. The key message from every ...

Does business cost-cutting make you a successful business manager? You’re smart enough to know that the answer depends on more than being able to cut costs. And besides, it’s too soon to say. You’re ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

New leader to help scale a more proactive, value-driven customer success organization aligned to adoption, retention, and growth ...

Agentic AI refers to artificial intelligence systems capable of initiating and executing actions independently to achieve specific goals. These AI agents can ingest vast amounts of customer ...