Algorithms are everywhere these days, and consumers have adapted to them, often without realising the extent to which these algorithms shape their buying decisions. And nowhere is this more evident ...

Operational risks include addressing threshold viability in tier 2 markets and managing inventory complexity for perishables ...

Union Food and Consumer Affairs Minister Pralhad Joshi on Wednesday asked all major e-commerce platform to follow the government's guidelines on 'dark patterns', else actions will be taken to protect ...

The CCPA found that Zepto engaged in ‘drip pricing’, wherein mandatory fees surfaced late in the purchase flow, and ‘basket sneaking’ The CCPA has directed Zepto to rework its platform to provide ...

Industry experts weigh in on how the government-imposed ban on the 10-minute delivery model will change the way quick ...

“Dark patterns” have increasingly been the focus of legislative and regulatory scrutiny. Yet the phrase is never used in business. No business designs a website, mobile app, or business process with ...

Digital design sounds innocuous enough. Dark patterns, less so. That’s the term for user interfaces which nudge or manipulate consumers into making choices they otherwise wouldn’t. You will recognise ...