How Many Exclamation Points Are Too Many in an Email? A Psychologist Weighs In originally appeared on Parade. Writing an email might seem like common sense—just type out what you want to say and hit ...

It was in my first office job that my habit of writing exclamation mark–ridden work emails first came to my attention. My supervisor noticed the pattern and gently asked me to tone it down. At first I ...

Business leaders and employees make dozens of communication choices each day, from what to say to how to say it. In a recent research paper, we (three academics) focus on one such small ...

As the global pandemic pushes more communication from in-person to text, there is even greater opportunity for confusion over digital messages. In the past six months, you may have appeared ...

If there is any feeling to be found in the joyless brick of human knowledge that we call the smartphone, certainly, it lives in our punctuation. On a rainy Monday morning, I found myself thinking, as ...