Discover if education or experience secures better jobs. Learn how each impacts income, job stability, and career growth to ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Customer experience has become more than just a priority; it's a competitive differentiator. With customers expecting consistent personalization across channels, proactive engagement and the ...

Customer experience isn’t delivered in a vacuum — it requires a multilayered ecosystem that reliably and repeatably delivers on the brand promise, notes Mark Taylor, a global leader in Cognizant’s ...

Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

September 19, 2023 – The Center for Digital Government (CDG) today announced the winners of the seventh annual Government Experience Awards. The awards recognize the achievements of states, cities and ...