Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

At Woman’s Hospital in Baton Rouge, Louisiana, clinicians were moving in many directions, balancing multiple alarms with competing priorities. The provider organization had built a new facility and at ...

The volume of calls to hospital call centers has led to an industrialized approach thereby sacrificing the human touch and personal connection between doctors and patients. Ironically, artificial ...

When St. Rita’s Medical Center in Lima, Ohio, found itself facing a number of incidences of broken communication, Herbert Schumm, MD, vice president of medical affairs at St. Rita’s, found that the ...