Hotels often bleed money because their reservation process isn't well-planned, which can frustrate guests and cause them to find another place to sleep. Reservations are the most reliable revenue ...

After a long drive from Buffalo to Gananoque, Ontario, Adam Cole's hotel delivered some bad news for him: His reservation was "gone." "I had a confirmation from my travel agent," says Cole, director ...

Ever checked into a hotel, pressed the lift button and realised there is no 13th floor? Or noticed Room No. 13 missing entirely from the booking grid? That is no accident. Across luxury chains and ...

Planning a trip to Disneyland can be an overwhelming experience. And unlike Walt Disney, who had his own apartment inside the park, lots of planning and preparation is required to get a Disneyland ...