From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. Visual IVR blends voice-only IVR technology with a visual user interface ...

Human factors/ergonomics researchers have studied how the gender and tone selected for an interactive voice response system, or IVR, affects its user-friendliness. The personality and gender of the ...

"How can we design a system that our customers will actually use?" Providers of speech-enabled interactive voice response (IVR) systems are asked this question on a daily basis. Some of us joke that ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio.

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...