As dealerships face increasing customer communication demands, Mia Labs offers an AI solution designed to automate BDC ...

Starbucks is already undergoing massive changes to win back customers - more are coming - CEO Brian Niccol is reportedly set ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to ...

Dealership success increasingly depends on combining strategic vehicle acquisition, transparent pricing, and effective ...

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can't Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

Smarter digital containment. Advanced AI chatbots now handle complex inquiries and help contact centers saving costs and improve customer service experiences. Insight-driven deflection. AI-powered ...

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...

LONDON--(BUSINESS WIRE)--Deliverect, the leading global food tech SaaS company, today announced that its successful restaurant order and delivery solution is now available for the grocery and ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

SAN FRANCISCO--(BUSINESS WIRE)--Iconic Ecommerce retailer Beyond, Inc., parent company of Bed Bath & Beyond, Overstock and Zulily, today announced its partnership with Extend to offer customers modern ...

New York’s first annual customer experience report outlines the progress the state has made in this area under the leadership of its inaugural chief customer experience officer, Tonya Webster. The ...