Picture this: A support team member knows the information they want exists; they just can’t find it. To get a customer the answer they need, the agent spends an inordinate amount of time looking for ...

Productized AI and Knowledge Management solution available in three tiers, enabling organizations of any size to work smarter Chicago, IL (GLOBE NEWSWIRE) -- iManage, the company dedicated to ...

“Working software over comprehensive documentation” is the second value stated in the Agile Manifesto. The Manifesto’s signatories were fighting against the business and technical requirements ...

Consider the humble file cabinet. Long ubiquitous in offices and homes, it epitomized early document and information management. Locating that file folder with the relevant paper document was once the ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Traditional caching fails to stop "thundering ...

Given the rate at which today’s technology is constantly improving and developing, the importance of thorough, accurate documentation and training cannot be overstated. After all, data centers house ...

Document management plays a huge role in keeping information organized, available, and accessible. It is essential to the smooth operation of teams, enabling them to retrieve information quickly, ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

Design time for embedded solutions has never been in such short supply. Most companies, seeking to maximize profit, are reducing design cycles to the absolute minimum. Engineering managers can offer ...