Ben Kuhl, the CEO of Shelf Expression in Charlotte, North Carolina, prides himself on providing the best customer experience at his company, which sells custom shelves and home decor. But a few ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...