The severe disruptive effects of Covid-19 on banks’ activities, have made identifying, measuring, controlling, and monitoring operational risk at banks more important than ever. Operational risk is ...

Research: In his newest research, Professor Qi seeks to apply operations management principles and techniques to resolve customer service issues in a variety of fields, such as healthcare service and ...

As op risks continue to evolve, building an understanding of effective risk management is critical for financial institutions. This course covers the essential principles of op risk, from conducting ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. In addition to the principles for operational resilience, the Committee ...

Learn how Henri Fayol’s management theory shaped administrative principles still used by modern businesses. Explore all 14 ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The Covid-19 pandemic has made the need to address these threats even ...

Services that are designed and delivered with input from the user are more accessible and easier and more intuitive to use. User-centered services reduce cognitive load for users allowing them to be ...

Principles have their greatest utility in guiding the formulation of doctrine. Indeed, a measure of the adequacy of good principles is whether they lead to the development of sound doctrine. There is ...

Many power plant operators began their careers in the armed forces. Why is the military such a good training ground? Perhaps the answer lies in the principles instilled in recruits from day one of ...