Service businesses must emphasize quality control as much as businesses focused on manufacturing and sales, but the absence of physical products introduces a host of challenges to the quality-control ...

Industrialist Henry Ford may have said, "Quality means doing it right when no one is looking," but the importance of quality is never so apparent as when it publicly falters. In 2014, the automotive ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Joseph Juran was a pioneer in the study of quality control for industries like math and science. Learn how to apply his management theory to your business.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

Keeping track of customer perceptions of your business is a way to help ensure you are providing optimum levels of care to patrons who support your company. Monitoring and controlling customer service ...

New resource emphasizes the critical importance of parent, community satisfaction; offers practical advice on creating a culture of exemplary customer service in K-12 schools As part of its mission to ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...