Did you ever wonder who coined the phrase “There is no such thing as bad press”? Apparently, he doesn’t work for Goldman Sachs. We know this because the financial behemoth that has endured years of ...

When a physician is sanctioned or experiences negative reviews, it is time to counter such information. Physician Defense Group’s blog now offers guidance. We generally avoid social media because they ...

Matt Earle is an entrepreneur based in Toronto, Canada, and is the President of Reputation.ca, an online reputation management company. Reputation management is often viewed as something separate from ...

Patient complaints represent a critical yet underutilised resource for driving quality improvement in healthcare systems across the globe. Increasingly, research demonstrates that systematic analysis ...