Self checkout was sold as the future of retail, a frictionless way to grab groceries and get out the door. Instead, a surge in theft and mounting public backlash is pushing some of the country's ...

At a grocery store in Dorchester, a “worst case scenario” took place at the self-checkout machines. “A member was intervening when a light was flashing and the customer ended up trying to steal and ...

Walmart spent years telling shoppers that scanning their own groceries was the future of retail. Now the company is quietly ripping out many of those machines, retreating from a flagship automation ...

Self-checkout machines are themselves designed to negotiate several trade-offs. Employers want lower costs. But they also ...

Technology has a way of both making life radically more convenient and upsetting organized labor. This has always been the case. A case in point is California’s perpetual war on self-service machines ...

Retail giant Target has limited self-checkout to customers with 10 items or less, but denies claims the move is due to theft. Like several other retail stores, the Minneapolis store has been hit with ...