Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. As a healthcare provider, doing it right the first time is the ...

The fitness world loves to celebrate the hustle. “No days off” hashtags flood social media. Athletes brag about two-a-day training sessions. Motivational memes shame anyone who dares take a break. In ...

If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. In the case I'm going to share with you, a ...

Recent runway excursions are putting the spotlight on the importance of adequate training for aircraft recovery. The process of recovering the aircraft is extremely challenging, and it requires ...

BNSF, CSX, Norfolk Southern (NS) and Union Pacific (UP) have answered the Surface Transportation Board’s (STB) call to submit service recovery plans—identifying the steps they will take to clear ...

Whether you’re aiming for a new personal best, training for your first race, or jogging to stay fit, more is better—right? It’s true increasing your weekly miles and adding more speed work is the key ...

The U.S. Air Force’s F-35 Joint Program Office recently hosted the first-ever global Crash Damaged or Disabled Aircraft Recovery (CDDAR) Team Chief Course at Volk Field. From Sept. 8-14, 2024, over ...

To become stronger, faster, and fitter, you have to push your body harder. But then you have to rest, too. All workouts, especially tough ones, stress the body. You’re fatiguing, or tiring out, ...

In the first in this series of articles on disaster recovery (DR) planning, we examined risk and business impact assessment as the initial building block, and then looked at development of the DR plan ...

At Rutland Regional Medical Center, we always want to provide a great experience for everyone who walks through our doors. If we fall short of this goal, we use our Service Recovery program which is a ...