When a non-tech expert encounters a tech-related issue of any kind, their first instinct may be to submit a ticket, DM the head of IT or pick up the phone. But regularly having to engage in ...

Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email: ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...