Neither customer-facing tech, nor digital kiosks, nor self-service are new phenomena. But in an age where customers expect more tech options, including smart tech and kiosks, tech-friendly customer ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Eurail is seeking an experienced IT support professional to join their team as a technical agent. This role focuses on providing first-line support for escalated technical issues. The position offers ...

The Central Bureau of Investigation (CBI), India's federal enforcement agency, recently conducted a series of criminal raids against illegal call centers across the country in an attempt to clamp down ...

Despite what the person on the phone says, you might not have anything wrong with your computer or TV. In fact, they might be trying to steal money from you. To avoid being scammed by phony customer ...

Picture this: You’ve just bought a fancy new gadget and feel pretty good about your decision. But when you try to set it up, disaster strikes. The buttons don’t do what they should. The settings menu ...

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

On October 19th of this year, India’s federal enforcement agency, the Central Bureau of Investigation (CBI), announced it had conducted multiple criminal raids against fraudulent call centers in ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

I imagine that a large number, perhaps even everyone who reads this article, has something critical to their lives that is well past its prime. Maybe it's that old iPhone, maybe it’s your refrigerator ...