Zendesk on May 19 unveiled its Autonomous Service Workforce vision at its annual Relate conference in Denver. The strategy replaces deflection-based bots with specialized AI agents operating across ...
Zendesk uses Relate 2026 to signal its continued intention to become an integrated platform for internal and external service delivery – and to increase the level of AI support it provides in driving ...
Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...
Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...
DENVER--(BUSINESS WIRE)--At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This ...
Zendesk adopts MCP on its journey of AI interoperability The universal standard unifies AI agents and eliminates data silos Client and Server capabilities position Zendesk as a read and write player ...
Zendesk last week closed one of its biggest-ever acquisitions in a bid to stay ahead of the move to agentic AI in the Customer Experience (CX) market. Buying Forethought brings one of the leading ...
Zendesk has appointed Tifenn Dano Kwan, a serial enterprise SaaS CMO with stints at Amplitude, Dropbox, Collibra, and SAP, as its new chief marketing officer. The hire comes as Zendesk races to ...
The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was ...
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Zendesk expands AI employee services with Beams team acquisition
Discover how Zendesk enhances its AI employee services by acquiring beams, a move that promises to revolutionize workplace ...
DENVER--(BUSINESS WIRE)--At its annual Relate conference, Zendesk today announced a new $100 million, two-year commitment to help startups move faster, automate, and build world-class customer ...
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