Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, ...

Zendesk on May 19 unveiled its Autonomous Service Workforce vision at its annual Relate conference in Denver. The strategy replaces deflection-based bots with specialized AI agents operating across ...

Zendesk uses Relate 2026 to signal its continued intention to become an integrated platform for internal and external service delivery – and to increase the level of AI support it provides in driving ...

Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...

At Zendesk Relate, held in Denver, Colorado, May 18-20, 2026, one of the many announcements was the general availability of CCaaS as a natively integrated component of the Zendesk Resolution Platform.

Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...

At Relate 2026, Zendesk offers up a vision of AI-enhanced service resolution – aiming to move beyond its historic position as a tool for supporting problem resolution and instead become a platform ...