REPRESENTED CALIFORNIANS IN THE NORTH PART OF THE STATE FOR MORE THAN A DECADE, PASSED AWAY THIS WEEK. HE WAS 65 YEARS OLD. FRIENDS AND COLLEAGUES ARE REMEMBERING CONGRESSMAN LAMALFA FOR HIS LEGACY, ...

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US crypto exchange was arrested in India, months after hackers bribed customer ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Asking Eric: Putting his name on their holiday card strikes me as weird Asking Eric: I want to spend time with her without her clingy, overbearing husband Asking Eric: I miss my friend, but I can’t be ...

September 25, 2025 Add as a preferred source on Google Add as a preferred source on Google Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

Dear Eric: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

OKLAHOMA CITY – Passenger rail service between Oklahoma City and Fort Worth will continue for at least another year after a Texas group agreed to chip in millions to keep the route alive, officials ...